Senior Analyst, Operations at AustralianSuper

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Performance Reporting, Business Modelling, Superannuation Operations, Excel, SQL, Power BI, JIRA, Confluence, Root Cause Analysis, Stakeholder Engagement, Risk Management, Operational Issues Investigation, Data-Driven Decision Making, Continuous Improvement

Industry

Financial Services

Description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. Your New Role As Senior Analyst, Operations, you will play a key role in delivering high‑quality analysis and actionable insights across Member Operations, supporting data‑driven decision‑making and continuous improvement. Reporting to the Senior Manager, Administration & Performance or Operations Analytics, this role works closely with internal teams and external vendors to investigate operational issues, strengthen controls, assess impacts and drive improved performance across administration and operational services. This is a hands‑on analytical role, ideal for someone who enjoys turning complex operational data into meaningful insights that influence outcomes. Key responsibilities include but are not limited to * Perform detailed analysis of operational data to identify trends, inefficiencies, and opportunities for improvement. * Translate complex data into actionable insights for stakeholders across Member Operations and the broader business as required. * Support the investigation of operational issues and incidents or service failures using data-driven techniques. * Identify underlying causes and recommend corrective actions to improve controls, processes and outcomes. * Contribute analysis to business cases, impact assessments, and implementation plans for projects. * Work closely with business units, operations teams, and external partners to understand data needs and deliver relevant insights. * Ensure risk is managed in accordance with the Fund’s Risk Management Framework including risk identification and management, risk profiling, risk reporting and incident management What You’ll Need   * 10+ years experience in data analysis, performance reporting, and business modelling. * 5 years superannuation operations experience * Proficiency in tools such as Excel, SQL, Power BI, JIRA, Confluence or similar. * Proven ability to conduct root cause analysis and translate data into practical recommendations * Excellent communication and stakeholder engagement skills. * Ability to work independently and manage multiple priorities in a fast‑paced environment Life at AustralianSuper AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know. What’s Next Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results. AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy. https://www.australiansuper.com/careers/candidate-privacy-notice [https://mcas-proxyweb.mcas.ms/certificate-checker?login=false&originalUrl=https://www.australiansuper.com.mcas.ms/careers/candidate-privacy-notice?McasTsid=20892&McasCSRF=e015018d80db77b71e2ce8371cb84680b28e47595fffb22bc018867df9f45b89] Australian or New Zealand citizenship or Australian permanent residency status is required. Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

Responsibilities

The Senior Analyst, Operations will deliver high-quality analysis and actionable insights across Member Operations to support data-driven decision-making and continuous improvement. Key duties involve performing detailed analysis of operational data, investigating issues, strengthening controls, and contributing analysis to business cases and impact assessments.