Senior Analyst - Operations at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payroll Operations, HRIS, Time Tracking, Workday, Excel, Reporting, Communication, Attention to Detail, Problem Solving, Compliance, Process Improvements, Data Confidentiality, Analytical Skills, Escalation Management, Time Management, Collaboration

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description The Payroll Operations Analyst will play a key role in improving time tracking compliance, providing escalation support and streamlining payroll processes. This role partners closely with HR, Payroll, and Business Operations to ensure time tracking compliance, accurate reporting and timely approvals. • Monitor daily timesheet entries and follow up with employees consistently to ensure timely and complete submissions • Support semi-monthly payroll cycles by validating hours, identifying missing entries, and coordinating manual submissions when needed • Manage and escalate time tracking issues, including missed clock-ins, overtime thresholds, and job abandonment triggers • Build and maintain process maps for time tracking, approvals, and escalation workflows to ensure clarity and accountability • Route time off and timesheet approvals to appropriate stakeholders and track resolution status to avoid payroll delays • Analyze trends in overtime, missed punches, and unbudgeted payroll costs; provide insights and recommendations to leadership • Support time tracking efforts by creating job aids, FAQs, and onboarding materials that reinforce t ime tracking policies • Provide technical support in Workday, including generating time tracking related reports for HRBPs and leadership • Maintain strict confidentiality of employee and payroll data while ensuring compliance with labor laws and internal policies• 2 - 3 + years of experience in payroll operations, HRIS, or time tracking • Familiarity with Workday, especially Time Tracking and Payroll modules • Strong Excel and reporting skills; comfortable with Microsoft 365 tools • Clear communicator with strong attention to detail and problem-solving skills • Able to work independently, manage priorities, and maintain confidentiality • Experience supporting compliance, escalations, and process improvements Qualifications Bachelor’s degree in HR, Business, People Analytics, or a related field

Responsibilities

The Payroll Operations Analyst will improve time tracking compliance and streamline payroll processes while partnering with HR and Business Operations. This role involves monitoring timesheet entries, supporting payroll cycles, and analyzing trends to provide insights to leadership.