Senior Analyst - Procure to Pay at Freshworks

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Invoice Processing, SLA Management, Exception Resolution, Case Ownership, Global Payment Support, Tax Compliance, Audit Readiness, Month-End Close, System SME, Process Optimization, Procure-to-Pay, 2-Way Matching, 3-Way Matching, AP Accruals, Root Cause Analysis, NetSuite

Industry

Software Development

Description

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, our financial operations need to be as fast, reliable, and refreshingly simple as the software we build. As a Senior Accounts Payable Analyst, you will thrive in our complex, fast-paced global environment. We are looking for someone who takes absolute ownership of resolving issues from end to end. You will go far beyond simply processing invoices—you will act as a strategic problem-solver, a trusted business partner, and a quality champion across the entire invoice-to-pay lifecycle. If you have a process-improvement mindset and love untangling complex payment bottlenecks, you will feel right at home on this team. The Impact You Will Create Accelerating Business Velocity: You will be the engine that keeps our business moving. By proactively unblocking approvals and preventing invoice aging, you ensure our vendors are paid on time and our internal teams (Engineering, Sales, Marketing) have the tools they need without disruption. Driving Financial Accuracy & Compliance: You will safeguard our financial integrity. By mastering the PO lifecycle, ensuring meticulous tax compliance (W-8/W-9), and supporting rigorous month-end close activities, you will ensure our books are audit-ready and accurate. Championing Continuous Improvement: You won't just fix problems; you will fix the process. By identifying recurring invoice exceptions and conducting root cause analyses, you will directly influence our AP automation roadmap and help us scale efficiently. Roles & Responsibilities Invoice & SLA Management: Process high volumes of PO and Non-PO invoices with exceptional accuracy and strict adherence to SLAs. Proactive Exception Resolution: Independently resolve complex payment blockers, including missing POs, insufficient funds, pricing mismatches, and approval delays. End-to-End Case Ownership: Take ownership of complex vendor or payment cases, seamlessly coordinating across Procurement, FP&A, internal business leaders, and external vendors to drive resolution. Global Payment Support: Support global payment cycles and assist with deep-dive investigations into wire returns and banking queries. Compliance & Audit Readiness: Ensure strict adherence to global tax compliance documentation (W-8/W-9) and actively support internal/external audit requests. Month-End Close Activities: Support the AP month-end close process, including assisting with accurate AP accruals and reporting. System Subject Matter Expert (SME): Act as the functional SME for our AP tech stack, including our ERP, OCR (Optical Character Recognition) tools, vendor portals, and ticketing systems. Process Optimization: Contribute to AP metrics and reporting. Identify recurring bottlenecks and partner with the AP Lead to standardize SOPs and drive continuous improvement. Qualifications Experience: 4 to 7+ years of progressive Accounts Payable experience in a mid-to-large global organization (SaaS or Tech industry experience is a major plus). Technical AP Mastery: Deep, practical understanding of the Procure-to-Pay (P2P) lifecycle, 2-way and 3-way matching principles, and fundamental AP accrual concepts. Systems Fluency: Strong hands-on experience with enterprise ERP systems (NetSuite preferred) and modern AP invoice automation/OCR tools. Problem Solving: A proven track record of managing high transaction volumes with exceptional accuracy while independently hunting down the root cause of discrepancies. Communication: Strong stakeholder management and follow-up skills. You must be comfortable partnering with and occasionally pushing back on cross-functional business teams to unblock approvals. Mindset: A strong attention to detail combined with a relentless process-improvement mindset. Skill Inventory Core Technical Skills PO & Non-PO Invoice Processing 2-Way / 3-Way Matching Exception Handling AP Accruals & Month-End Close Support Tax Compliance (W-8/W-9) & Audit Prep Root Cause Analysis & Exception Resolution Systems & Tools ERP: NetSuite (Highly Preferred) AP Ecosystem: OCR automation tools, Vendor Portals, Ticketing Systems Soft Skills End-to-End Ownership Cross-Functional Stakeholder Communication High-Volume Accuracy & Attention to Detail Proactive Problem Solving Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Compensation: INR 0 - INR 0 - yearly

Responsibilities

The analyst will process high volumes of PO and Non-PO invoices, proactively resolving complex payment blockers and taking end-to-end ownership of vendor and payment cases across global cycles. They will also ensure strict adherence to tax compliance, support month-end close activities, and act as a functional Subject Matter Expert for the AP tech stack.