Senior Analyst, SMS at AIA

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP MM, Concur, ARIBA, System Support, Incident Management, Service Request Management, System Configuration, Customization, Error Monitoring, Training, Procure to Pay, Communication, User Support, Best Practices, Integration, Accountability

Industry

Insurance

Description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role Provide day to day BAU SAP MM, Concur and ARIBA support to LBUs. Act as Single point of contact on SMS technical issues of all end users, Group IT, SAP team, Concur and ARIBA customer support team. Provide L2 support to resolve any system related issues. Ensure resolution time meeting SLA target. Manages all assigned Incident & Service Request and deliver according to the target resolution time. Self-discipline and good deliverables to promote accountability and trust at work. Perform system configuration and customization. Monitor system notification (errors) and take appropriate actions. Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects. Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador. Provide training with end users in several ASPAC locations if necessary. Successful system and process integration, efficient SLA driven end-user support and communications. Delivery of system and business process training for fast-tracked PCR. Liaises with necessary AIA colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required. Supporting Lead Analyst on work assignments. Minimum Job Requirements: University / College graduate in computer science or other relevant discipline. Minimum 2 years’ relevant experience in regional solution/system support with SAP MM/Concur/ARIBA focus across the ASPAC region. Relevant GASC USC - FINANCE experience and user support track record. Knowledge in Concur / ARIBA Cloud / Procure to Pay solution and SAP MM. Procure to Pay business knowledge to manage communication with large finance user base. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

Provide day-to-day support for SAP MM, Concur, and ARIBA, acting as the single point of contact for technical issues. Ensure timely resolution of incidents and service requests while promoting best practices and providing training to end users.