JOB DESCRIPTION SUMMARY

This is a full time role based in Birmingham.

JOB DESCRIPTION

• JOB TITLE: Senior Analyst - Trade Services

KEY ACCOUNTABILITIES

• Delivery of excellent customer service in a fast-paced environment - serving as the primary point of contact for clients and internal colleagues, providing timely updates on transactions, and offering technical support to clients.
• Actively identify complaints with a focus on resolution and route cause to prevent recurrence.
• Maintain accurate records of client interactions and issues - ensuring that all client interactions are documented properly, logging client requests where applicable.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.
• Take a proactive role in driving PTG and Continuous improvement identifying opportunities for waste removal
• Embrace innovation and skills of the future to support our digitisation agenda
• Embody and promote Lloyds Banking Group Values and Behaviours, encouraging a collaborative and inclusive team environment.
• Active stakeholder management

AND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFUL

• Previous working experience in a Trade Finance role.

Please refer the Job description for details