Are you a data-driven problem solver with 3+ years of hands-on experience working with contact centre data? Passionate about delivering customer insights in a way that makes an impact? We’re seeking an experienced Analytics Consultant to join Foundever’s Data and Analytics team in an exciting new role!

THE OPPORTUNITY

We are seeking a dynamic and experienced Analytics Consultant to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills.
In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You’ll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors.
As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients.

YOUR PROFILE AND EXPERIENCE

• 5+ years of experience in an analytics role
• At least 3 years of experience working with contact centre data is essential
• Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure)
• Intermediate to expert knowledge of Power BI data visualisation
• Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential
• Experience of working with unstructured data is desirable but not essential
• Strong communication skills, both written and verbal, with an ability to influence stakeholders.
• Excellent problem-solving skills and critical thinking ability.
• Ability to work independently and manage multiple projects in a fast-paced environment.
  You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual.
  If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

Please refer the Job description for details