Senior Application Expert at H&M Group

Stockholm, Stockholm, Sweden -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Expertise, Integration & API Proficiency, Quality Assurance, Architecture Understanding, Vendor Management, Business Process Alignment, Documentation, Cross-functional Collaboration, Prioritization, Analytical Skills, Problem-solving Skills, Communication Skills

Industry

Retail

Description

Job Description WHAT YOU’LL DO We’re looking for a Senior Application Expert who thrives at the intersection of tech and business, ideally with experience in store expansion. In this role, you’ll be the go-to expert for LIMA, supporting system improvements, integrations, and configurations that align with business needs. You’ll collaborate closely with internal teams and our SaaS vendor, Tango Analytics, to maximize the platform’s value. In addition to the above, your role will involve: Act subject matter expert for a SaaS application (LIMA), guiding best practices and usage across the business. Troubleshoot complex issues, provide hands-on support and escalate critical cases to the vendor when needed. Collaborate with vendor and internal teams to plan and implement new features and integrations. Communicate with business users and translate business requirements into technical configurations and reports within LIMA. Stay updated on the product roadmap, assess impact, and proactively communicate relevant changes. Be able to understand and document technical processes and integrations Be able to understand Architecture at high level on both System level, as well as on Area level in terms of Integrations. Support acceptance testing and ensure quality assurance for new releases. Conduct training sessions and demos to promote adoption of new functionality. Understand technical guidelines, for example Operational or Security related, to make sure the product is compliant with H&M guidelines. WHO YOU’LL WORK WITH You’ll be part of the Store Lifecycle team within Corporate Support. The team works with two global SaaS platforms: LIMA (Tango Analytics), which manages the full lifecycle of H&M Group’s store portfolio—from location scouting to ongoing improvements—and LIMA FM (Planon), which supports facility management activities across all stores and premises. The team is small but dynamic, with a strong collaborative spirit, and you’ll take on broad responsibilities while enjoying a fun and supportive work environment. WHO YOU ARE We are looking for people having experience with... Application Expertise in SaaS Solutions: Deep understanding of SaaS architecture, data flows, configurations, and limitations. Proven ability to align application capabilities with business needs, especially in real estate and store portfolio management. Integration & API Proficiency: Skilled in troubleshooting integration issues and ensuring seamless data exchange via APIs. Experience in API testing and validation is a strong advantage. Quality Assurance & Acceptance Testing: Involved in designing and reviewing test cases, debugging, validating fixes, and coordinating acceptance testing to ensure technical changes meet functional requirements. Architecture & Technical Understanding: Ability to comprehend and map integrations within and across business areas, ensuring scalable and maintainable solutions. Vendor Management: Experience working with SaaS vendors (e.g., Tango Analytics for LIMA), managing expectations, communicating issues clearly, and tracking resolutions effectively. Business Process Alignment: Strong knowledge of store expansion processes and real estate operations. Capable of translating business needs into technical solutions, documenting processes, and requesting enhancements from vendors. Documentation & Knowledge Sharing: Skilled in creating user guides, technical documentation, and knowledge base articles to support users and ensure consistent understanding across teams. Cross-functional Collaboration: Comfortable working with diverse teams and external partners to deliver integrated solutions that drive business value. Prioritization & Planning: Ability to manage competing priorities, align technical work with business goals, and contribute to sprint planning and agile delivery. Analytical & Problem-solving Skills: Strong focus on user efficiency and business impact, with a proactive approach to identifying and resolving issues. Communication Skills: Adept at translating complex technical topics for non-technical stakeholders and facilitating discussions between business and technical teams. And people who are… Problem-Solver: Exceptional at identifying and resolving issues with a keen eye for detail. Collaborator: Highly collaborative and proactive in seeking clarification and asking questions. Effective Communicator: Excellent English communication skills, both written and verbal. Self-Driven: Motivated and capable of working independently. Responsible: Takes ownership of tasks, works proactively, and continuously seeks improvement. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. Staff discount card: Usable on all our H&M Group brands in stores and online. H&M Incentive Program (HIP): Included in our HIP. You can read more about our H&M Incentive Program here. Competitive pensions: Collective Agreement and ITP pensions competitive to the Swedish market. Generous vacation: 30 days' vacation, health care allowance, and good work-life balance. Additional perks: Discounts from Benify. Innovative Environment: Work with cutting-edge technology and innovative solutions. Global Impact: Be part of a team that influences users worldwide. Professional Growth: Endless opportunities to learn and develop your skills. Collaborative Culture: Join a motivated team that values collaboration and excellence. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.

Responsibilities

The Senior Application Expert will support system improvements, integrations, and configurations for the LIMA platform, collaborating with internal teams and the SaaS vendor. They will also troubleshoot complex issues and communicate business requirements to ensure the platform aligns with business needs.