Senior Application Specialist at Telstra Health 1800RESPECT

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Self-Management, Creative Thinking, Problem-Solving, Collaboration, Communication, IT Industry Experience, Implementation Project Experience, Business Requirements Gathering, SQL Script Development, Custom Report Development, Data Management, Technical Issue Resolution, Product Iteration, Healthcare Interoperability

Industry

IT Services and IT Consulting

Description

Transform Digital Healthcare with Telstra Health! At Telstra Health, we’re shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care—wherever it’s needed. Trusted across programs like 1800Respect, the Leaving Violence Program, and the National Cancer Screening Registry, we connect care in ways that truly make a difference. About the Role As a Senior Application Specialist in our Customer Success & Service Operations team, you’ll work at the intersection of Technical Implementations, Product & Design, and Customer Success to deliver impactful digital solutions for our customers. You will partner closely with internal teams – including Clinical Safety Officers, subject matter experts, Developers, QA, Support, Business Development, and Account Management – as well as external stakeholders such as customers, suppliers, partners, and industry regulators to enhance healthcare interoperability and ensure the successful delivery of key technology initiatives. What You’ll Be Doing Data Management & Insights: Act as a subject matter expert, using data and analytics to guide product decisions while ensuring product databases are well maintained, high performing, and reliable. Technical Product Operations: Take ownership of complex technical issues, advocate for customers, coordinate internal teams to resolve problems quickly, and keep customers clearly informed. Product Solutions: Work directly with customers to understand their technical needs, implement and configure solutions, and provide ongoing support, configuration, and reporting to meet regulatory requirements. Product Iteration: Collaborate with cross-functional teams to shape product direction by defining clear product requirements, user stories, and acceptance criteria for continuous improvement. About You • Strong time management skills with an ability to self-manage tasks and priorities. • Creative thinking and problem-solving skills. • Ability to collaborate effectively with cross-functional teams • Strong communication skills, both verbal and written. Essential • IT industry or implementation project experience • Ability to gather and document customer business requirements. • Professional written and verbal communication skills. • SQL script development and custom report development. Highly Desirable: • Knowledge and experience of the health and community services sector is highly desirable • Knowledge and familiarity with software development life cycle • Experience in custom report development (through reporting services) and delivering small scale data migrations Education/Certification: • Relevant degree in a computer science or technology discipline (mandatory) Perks & Benefits • Free Telstra mobile & plan (eligible employees only) • 25% off Telstra products & services • 16 weeks paid gender-equal parental leave + extra leave options • Career breaks, study support & ongoing learning programs • Free 24/7 professional support for you & your family • Employee rewards program: discounts on shopping, gyms, movies, health insurance & more We’re committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don’t tick every box, we want to hear from you. We’re a Circle Back Initiative Employer—you’ll get a response for every application. Apply today to join a team that’s making a real difference in healthcare. Learn more about how Telstra Health is improving lives through digitally enabled care here.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Senior Application Specialist will act as a subject matter expert, using data and analytics to maintain high-performing product databases and guide product decisions. They will also take ownership of complex technical issues, coordinate internal teams for resolution, and work directly with customers on solution implementation and configuration.