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Senior Application Support Analyst - Assistant Vice President at Citi

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Troubleshooting, Incident Resolution, Oracle SQL, Solaris, Linux, Windows, Networking, Cloud, DevOps, Real Time Monitoring, Python, Shell Scripting, Analytical Skills, Organizational Skills, Communication Skills

Industry

Financial Services

Description

Monitor systems, batches and interfaces; quickly troubleshoot and resolve incidents to keep trading operations running. Coordination fixes, root-case analysis and stakeholder communications; handover cleanly across shifts or teams. Drive permanent fixes, SLA improvements, and resource optimizations, maintain and update runbook and docs. Use monitoring, ticketing and collaboration tools, support automation, Incident /change management. Work closely with traders, operation, middle office , developers ,business team and downstream partners. Shift coverage: Team works in 09 hour shifts between 07:00 - 19:00 SGT to cover critical APAC windows. Hands on front-office application support; proven troubleshooting ,incident resolution and shift based operational ownership. Comfortable with Oracle SQL and /or Solaris/Linux; able to navigate systems, build adhoc queries and perform basic admin tasks Working knowledge of windows, networks, ,Exposure to cloud ,devops tooling , real time monitoring (Geneos/ITRS /Splunk or similar ) or incident/problem management tools(ServiceNow or similar) Python /shell scripting or similar scripting for automation or support tasks Strong analytical ,organizational and detail orientation; able to plan workload, document clearly and model to use spreadsheets Positive attitude, keen to learn, effective under stress and tight timelines; clear verbal and written communication across tech, operations and business partners Prior or strong interest in financial products, markets and related workflows 5-8 years' experience preferred in application support role Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Monitor systems, batches, and interfaces while troubleshooting and resolving incidents to ensure trading operations run smoothly. Coordinate fixes, conduct root-cause analysis, and maintain stakeholder communications.