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Senior Application Support Analyst AVP / VP at Fuku

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Level 2 Support, Level 3 Support, Troubleshooting, Root Cause Analysis, Incident Management, Problem Management, Automation, Windows Operating Systems, Database Management, VBScript, Scripting, Analytical Skills, Problem-Solving Skills, Communication Skills

Industry

Retail Apparel and Fashion

Description

Senior Application Support Analyst (AVP / VP) Responsibilities: - Lead the provision of application support for several mission-critical banking applications. - Monitor applications and provide both Level 2 and Level 3 support. - Perform troubleshooting and root cause analysis (RCA) to ensure applications remain operational and issues are resolved promptly. - Manage incidents and issues related to assigned applications. - Lead the team in conducting root cause analysis for recurring or high-impact problems. - Automate processes to improve efficiency and reduce manual intervention. - Ensure timely resolution of high-severity incidents, minimizing business impact. - Prepare and deliver management reports on application performance, incidents, and resolutions. Requirements: - Minimum 10 years of experience, with at least 6 years in managing application support. - Experience in the banking industry is essential. - Proven track record in supporting complex applications. - Strong technical background with the ability to perform hands-on troubleshooting. - Proficient in Windows operating systems and database management. - Experience with scripting, including VBScript. - Skilled in troubleshooting Windows system issues. - Solid experience in incident and problem management. - Strong analytical and problem-solving skills. - Excellent communication skills. Interested candidates, please email your latest resume to subagio@tangspac.com EA License: R1108479 | EA Registration: 25C2690

Responsibilities

This role involves leading the provision of application support for mission-critical banking applications, requiring Level 2 and Level 3 monitoring, troubleshooting, and root cause analysis. The analyst will also lead automation efforts and ensure timely resolution of high-severity incidents while preparing management reports.