Start Date
Immediate
Expiry Date
18 Oct, 25
Salary
0.0
Posted On
19 Jul, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Data Security, Red Hat Enterprise Linux, Powerpoint, Excel, Testing, Confluence, Documentation, Software, Troubleshooting, Servers, Information Technology, Jira, Data Science, Terminology, Microsoft Word
Industry
Information Technology/IT
POSITION SUMMARY
The Sr. Application Support Analyst is responsible for providing technical services and support to ensure the healthy launch and ongoing operation of Etiometry instances at customer sites. This role collaborates with internal teams and hospital resources to configure the Etiometry application, establish data integrations, and resolve issues that impact accessibility and functionality.
The Sr. Application Support Analyst is expected to obtain a solid understanding of the application’s technical infrastructure, configuration options and integration requirements in order to effectively communicate and partner with customers to deploy the core platform, establish new functionality and enable new data streams. This role also manages all incoming support tickets and technical requests, troubleshoots and resolves issues, contributes to and maintains technical documentation, and helps identify and implement process changes for greater efficiency.
This is a 95% remote position with occasional travel for team meetings. Working hours are generally standard business hours for the employee’s local time zone with ~5-15% off-hour requirement to support our global customer base with varied time zones and downtime windows.
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS