SENIOR APPLICATION SUPPORT ANALYST:

On behalf of our Banking client, Procom is searching for a Senior Application Support Analyst for a 6-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

SENIOR APPLICATION SUPPORT ANALYST - JOB DESCRIPTION:

We are seeking a detail-oriented and technically proficient Application Support Analyst to join our team supporting a diverse portfolio of business-critical applications. This role focuses on application support, not development, and is ideal for individuals with a strong technical foundation and a passion for troubleshooting and resolving issues in a dynamic financial services environment.

SENIOR APPLICATION SUPPORT ANALYST - MANDATORY SKILLS:

• Background in software development and technical troubleshooting.
• Understanding of SSO, API integrations, and basic networking concepts.
• Proficiency in Microsoft Excel and Visio for documentation and analysis.
• Experience with ServiceNow.
• Ability to communicate technical issues in basic language.
• Experience investigating and troubleshooting system integrations across various platforms.
• Familiarity with FTP systems and file transfer processes.

SENIOR APPLICATION SUPPORT ANALYST – NICE-TO-HAVE SKILLS:

• Previous help desk or technical support experience is considered an asset.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Excellent verbal and written communication skills.

• Provide day-to-day support for a variety of applications, including both locally hosted and vendor-managed platforms.
• Investigate, diagnose, and resolve application issues, ensuring minimal disruption to business operations.
• Collaborate with internal teams and external vendors to manage incidents and implement solutions.
• Maintain clear and timely communication with stakeholders regarding issue status, resolution timelines, and system updates.
• Utilize tools such as Visio and Excel to document workflows, processes, and issue resolutions.
• Support SSO configurations, system integrations, and basic networking-related troubleshooting.
• Manage and track support tickets using ServiceNow, ensuring accurate documentation and timely resolution.
• Participate in knowledge sharing and continuous improvement initiatives within the support team.