REQUIREMENTS:

• Good knowledge of applications support
• Develop effective resolutions for user problems and system errors.
• Adaptability to different personalities and levels of user knowledge.
• Confidently be able to present complex subjects to different target audiences.
• Good verbal and interpersonal communication skills.
• Ability to work autonomously.
• 1st/2nd level operations experience with Application support team or service desk
• Experience of working to SLA’s and KPIs

KEY SKILLS

• Proficient in MS SQL
• Proficient in Tibco BW
• Strong analytical and RCA (Root Cause Analysis) skills
• Strong Windows OS administration knowledge
• Windows 10 OS / Windows Server OS – 2012 onwards
• Strong Windows 2016 server knowledge and above
• Competent with Application Packages
• Basic understanding of VM’s
• knowledge of ESX VMWare.
• knowledge of ESX infrastructure.
• knowledge of ESX snapshots / restores
• Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat
• Security Patching
• Release, Change and Problem Management
• Working well within a Support team environment, often on site

THE ROLE:

We are looking for someone with a broad skillset and knowledge base, with a rich experience within Applications, Infrastructure and End User support, along with proven commercial experience of MS SQL, Tibco BW, amongst other essential technical and technology skills. You will be responsible for the efficient operation and support of applications (primarily customised COTS) within the Mechanical Design Department, specializing in, identifying, and solving problems and advising business users.

RESPONSIBILITIES:

The Support Engineer will:

• Provide extensive end user support for Mechanical Design application for over 3000+ users.
• Have a working knowledge, proven commercial experience, of the key skills listed below
• Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
• Assist in the definition of best practice and processes associated with Mechanical Design applications.