SENIOR APPLICATION SUPPORT OFFICER - PERMANENT

Closing date: 18/07/2025 11:45 PM AUS Eastern Standard Time
Location: Brimbank Community & Civic Centre
Department: Chief Information Office
Compensation: Band 7A 36 Hour Week AUD $103,991.11 - $115,696.78
Employment type: Permanent Full Time
Work Arrangement: Hybrid

PERMANENT FULL TIME

Exciting opportunity to join one of Melbourne’s largest municipalities.
Located in the centre of Melbourne’s growing west, Brimbank City Council is a local government that is welcoming, diverse and proud - just like the community we serve.
Being community first underpins everything we do. We work and advocate for our community, being innovative, future-focused and responsive and apply these same principles to the way we work with each other every day.
Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!
We are currently seeking a Full Time Permanent staff member to join our team based at our offices in Sunshine.

Reporting to the Application Team Leader, we are seeking a Senior Application Support Officer who can bring their skills and experience for:

• Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Uses consistent processes for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the business.
• Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation

Reporting to the Application Team Leader, we are seeking a Senior Application Support Officer who can bring their skills and experience for:

• Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Uses consistent processes for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the business.
• Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.