Senior Application Support Specialist (Collections & Enforcement) at Transurban

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oracle CC&B, SOA Suite, WebLogic, Secure File Transfers, Batch Processing, APIs, SQL Analysis, Scripting, Python, Java, Bash, Troubleshooting, Incident Management, Problem Management, Stakeholder Engagement

Industry

Truck Transportation

Description

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Senior Application Support Specialist (Collections & Enforcement) to support and enhance our critical collections platforms, ensuring systems run smoothly and issues are resolved quickly. You’ll join an innovative team, who thrive on solving complex system challenges and driving operational excellence. As our Senior Application Support Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work. Day-to-day, you will: Maintain stability, performance, and availability of core Collections & Enforcement systems, including Oracle CC&B, SOA Suite, WebLogic, batch workloads, and secure file transfers Monitor, troubleshoot, and resolve complex issues across integrations, batch jobs, APIs, and data flows to prevent customer or operational impacts Manage and optimise daily and overnight batch schedules, ensuring all enforcement, Non-arranged Travel (NAT), and billing workflows run on time and within SLAs Be available for a 24/7 on‑call roster, supporting after‑hours incident response, escalation coordination, and contributing to root‑cause and recovery activities Drive continuous improvement by enhancing monitoring, automation, scripting, system documentation, and operational processes while collaborating with a supportive team that shares knowledge openly. This role will suit someone with a curious mind and transferrable skills and experiences, including: Strong experience supporting mission‑critical, high‑volume enterprise applications, ideally with Oracle CC&B, SOA Suite, WebLogic, secure file transfers and related integrations Strong technical troubleshooting capability across logs, SQL analysis, batch processing, APIs, and end‑to‑end system behaviour Proficiency in scripting or programming (Python, Java, Bash, or similar) to support automation, diagnostics, and performance improvements. Proven ability to operate in a 24/7 support environment, leading incident management, problem management, and structured decision-making Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across delivery teams, vendors, business units, and technical domains A growth‑minded, curious individual who values a supportive, collaborative environment with opportunities to deepen technical capability and advance their career If you meet some of these requirements, but not all, we encourage you to submit your application. With a career at Transurban, you’ll enjoy a range of benefits, including: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well Learning and development opportunities to support your career interests Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more Share offers and insurance benefits Social activities, community give-back programs and paid volunteer days We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you. We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. Ready to help us keep cities moving? Apply today. Job Type: Permanent Closing Date: 27-Mar-2026 0:00 Please note: The closing date reflects the time zone of the Primary Location for this job posting. Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across North America and Australia. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.

Responsibilities

The specialist will maintain the stability, performance, and availability of core Collections & Enforcement systems, including Oracle CC&B and related technologies, while monitoring, troubleshooting, and resolving complex issues across integrations and batch jobs. They will also manage batch schedules to ensure enforcement, NAT, and billing workflows meet SLAs and participate in a 24/7 on-call roster for incident response.