Senior Applications Engineer at Superior Essex

Sandy Springs, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Product Selection, System Design, Installation Practices, Standards Compliance, Field Troubleshooting, Customer Satisfaction, Product Application Guidelines, Product Design, Sales Support, Marketing Support, Trade Shows, Problem Solving, Training Development, MS Office, Testing Equipment

Industry

electrical;Appliances;and Electronics Manufacturing

Description

ESSENTIAL PURPOSE OF THIS POSITION: The Senior Applications Engineer is a customer-facing technical expert within the low-voltage communications cabling industry. This role provides advanced guidance on product selection, system design, installation practices, standards compliance, and field troubleshooting for a broad range of communications cable products. Customer focus and satisfaction are priorities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide direct customer technical support. * Create and deliver product application guidelines and procedures. * Assist engineering and product management teams with product design from product conception through release of product. * Assist sales and marketing personnel with technical aspects of customer sales * Support sales and marketing efforts at industry trade shows. * Maintain current industry knowledge of product applications, standards, and best practices. * Create samples and mock-ups when * Assist in review of industry standards and best practice * Create and deliver product application training programs. SKILLS AND ABILITIES REQUIRED: * Demonstrated technical competence with the ability to understand and convey cable specifications, transmission characteristics, test results, and product applications for communications cable * Ability to positively interact effectively with customers across a range of circumstances. * Ability to facilitate resolution of product quality and field performance issues with plant and R&D personnel. * Demonstrated problem solving ability. * Ability to develop and present training and technical information. * Ability to travel up to as needed for visits to customer sites, manufacturing plants and sales support activities (25-50%). COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS: * Experienced in the use of MS Office applications, including MS Word, Excel, and PowerPoint. * Proficiency with testing and troubleshooting equipment related to product lines of expertise. EDUCATION AND EXPERIENCE REQUIREMENTS: * BS in Engineering or equivalent related work experience in the wire and cable industry * Minimum of 5 to 8 years’ relative experience in a communications cable and systems environment (applications, field services, installation/testing). LICENSES OR CERTIFICATIONS: * None required * BICSI or other ICT certifications preferred

Responsibilities

The Senior Applications Engineer acts as a customer-facing technical expert, providing advanced guidance on product selection, system design, installation, standards compliance, and field troubleshooting for low-voltage communications cabling products. Key duties include direct customer technical support, creating application guidelines, assisting engineering/product management, and supporting sales/marketing efforts.