THE ROLE & THE TEAM

You will be part of the Consumer Insight & Segmentation team. As part of the Lounge by Zalando marketing department, our mission is to improve the understanding of our customers and apply insights gained to further improve our customer experience. Join a team of Data Analysts and Scientists working on topics such as CRM Personalisation, Experimentation and Quasi-Experimental Research, that directly impact our Marketing teams’ daily work and help elevate our customer communication to the next level.

WHAT YOU WILL DO

• Mentor mid-level Applied Scientists and Senior Data Analysts who can learn from your experience.
• Together with the team, you will advance our Machine Learning setup and enable customer lifecycle communication at every step of their journey using advanced machine learning techniques to determine the optimal content, timing, delivery method, and target audience for each interaction.
• Be an integral part of the team, working alongside with researchers and apply their findings in real world.
• Proactively identify areas of improvement, drive implementations and bring solutions forward.
• Develop long-term solutions for whole research-related business problems, such as Uplift Modelling.