Senior Area Service Professional at Abbott Pediatrics

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Engagement, Data Analysis, Process Improvement, Compliance, Documentation, Analytical Thinking, Interpersonal Skills, Leadership, Communication, Quality Advocacy, Lean Methodologies, Problem-Solving, Microsoft Technologies, Laboratory Operations, Instrument Hardware, Engineering Principles

Industry

Hospitals and Health Care

Description

JOB DESCRIPTION: Primary Function: This position is responsible for Level 3 service operations for laboratory instruments and automation hardware. This role involves troubleshooting, customer engagement, data analysis, and cross-functional collaboration to ensure high-quality service delivery and continuous improvement. Main Responsibilities: Develop Technical Expertise Have a foundational understanding of laboratory operations and commonly used laboratory hardware. Lead Level 3 Technical Support Take ownership of Level 3 support for Abbott instruments and automation hardware-related products, ensuring timely resolution in alignment with Global Service Guidance. Support Field Investigations & Escalations Assist in on-site investigations and basic troubleshooting and contribute to the planning and execution of technical studies. Customer Engagement Conduct thorough customer entrance interviews to assess needs and manage expectations within defined service parameters. Process Improvement Identify critical process gaps and recommend improvements to enhance cross-functional workflows and service delivery. Compliance & Documentation Ensure adherence to regulatory and quality standards during service activities and promote best practices in ticket documentation. Agility in a Dynamic Environment Thrive in a fast-paced, matrixed, and geographically diverse organization, demonstrating adaptability and initiative. Leadership & Feedback Set clear goals and provide constructive feedback to foster collaboration and drive business outcomes. Executive Communication Deliver clear, concise and fact-based verbal and written communications to executive leadership, peers and cross-functional teams. Quality & Lean Advocacy Champion quality, lean methodologies and structured problem-solving across the service organization and in collaboration with other departments. Cost to Serve Establish well defined cadence with APAC Service Managers to drive COS reduction utilizing tools and analytic. Drive towards ensuring to achieve Global Financial Goals REQUIREMENTS Bachelor’s degree in engineering / electrical / mechanical or medical technology or Biochemistry is preferred Minimum 7-10 years of experience in technical service in the IVD industry Strong understanding of instrument hardware and/or engineering principles, with a strong interest in expanding expertise in laboratory instruments and systems. Proficient in Microsoft technologies, including Windows virtualization, MS Visio, and other Microsoft Office applications. Fundamental knowledge in Power BI is welcomed and considered an advantage. Familiarity with industry-standard communication protocols such as ASTM, HL7 and other proprietary protocols Strong analytical thinking and a curious mindset, with the ability to explore data, identify patterns, determine root causes, and uncover opportunities for improvement. Excellent interpersonal and influencing skills, with a demonstrated ability to work effectively in cross-functional and collaborative team environments. Ability to develop, advocate for, and implement new ideas and approaches that drive continuous improvement. This position may be based in either Singapore OR Malaysia > Selangor. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 ADDITIONAL LOCATIONS: Singapore > Singapore : DUO Tower WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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Responsibilities

This position is responsible for Level 3 service operations for laboratory instruments and automation hardware, involving troubleshooting, customer engagement, and cross-functional collaboration. The role also focuses on process improvement and ensuring compliance with regulatory standards.