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Senior Assistant - Call Center at Apollo Hospitals
Hyderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Verbal Communication, Written Communication, Customer Service, Computer Proficiency, Typing Skills, Pressure Management, Independence, Case Assignment, Call Center Metrics, Problem Escalation, Language Skills

Industry

Hospitals and Health Care

Description
Essential Duties and Responsibilities: We are searching for a polite, professional Call Center Representative to provide outstanding service to our customers. The Call Center Representative will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Roles & Responsibility: • Understand customer’s requirement and provide complete and accurate information • Communicate effectively with customers • Assign case to other queue with proper justification • Understanding and striving to meet or exceed call center metrics while providing excellent customer service. • Escalate customer problems to the team lead which needs immediate attention Essential Skills: • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers • Excellent computer proficiency (MS Office – Word, Excel and Outlook) • Should have a knowledge of English, Hindi and additional language will be preferred • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service • Typing skills • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Education & Experience: • Undergradute/Graduation mandatory • Experience in call center will be preferred
Responsibilities
The Call Center Representative will handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. They will understand customer requirements, provide accurate information, and escalate issues as needed.