Senior Assistant - Call Center at Apollo Hospitals

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Computer proficiency, MS Office, Word, Excel, Outlook, Typing, Problem solving, Multilingual, Time management, Conflict resolution

Industry

Hospitals and Health Care

Description

Essential Duties and Responsibilities: We are searching for a polite, professional Call Center Representative to provide outstanding service to our customers. The Call Center Representative will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Roles & Responsibility:  Understand customer’s requirement and provide complete and accurate information  Communicate effectively with customers  Assign case to other queue with proper justification  Understanding and striving to meet or exceed call center metrics while providing excellent customer service.  Escalate customer problems to the team lead which needs immediate attention Essential Skills:  Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers  Excellent computer proficiency (MS Office – Word, Excel and Outlook)  Should have a knowledge of English, Hindi and additional language will be preferred  Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service  Typing skills  Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Education & Experience:  Graduation mandatory  Experience in call center will be preferred Dear Candidate, We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion. Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do. Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare. At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health. Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations. As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community. We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team. Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare. Sincerely, Team HR

Responsibilities

The representative will handle a high volume of inbound and outbound calls to provide accurate information and ensure a positive customer experience. They are also responsible for assigning cases, escalating complex issues to team leads, and meeting established call center metrics.