Senior Assistant, Department of Concierge Service at Aga Khan University

, , Pakistan -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Interpersonal Communication, MS Office, Administrative Support, Appointment Scheduling, Patient Coordination, Conflict Management, Professional Etiquette, Office Management, Confidentiality

Industry

Hospitals and Health Care

Description

Senior Assistant, Department of Concierge Service Entity: Aga Khan University Hospital Location: Karachi, Pakistan Introduction: The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing. As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment. Responsibilities: You will be responsible to: answer phone calls professionally and relay messages to the concerned greet and assist patients, guests, and visitors with courteous manner organize and facilitate clinic appointments, including online requests coordinate and facilitate VIP patient visits in emergency and inpatient areas, and conduct periodic visits to admitted clients while maintaining their strict confidentiality provide excellent support to VIP patients and their families coordinate with diagnostic and support departments to ensure smooth service delivery collaborate with relevant departments and maintain good relationship with them support departmental projects and perform other assigned duties. Requirements: You should have: a Bachelor’s degree and at least two years of relevant or administrative experience while having industry-specific experience will be an added advantage professional, courteous, and patient-focused attitude and possess knowledge of general office practices excellent interpersonal skills, particularly communications with ability to handle stressful situations neat and well-groomed appearance with focus on customer experience proficiency in the use of computer applications, particularly MS Office package willingness to work in shifts and work on extended hours on need-basis. Comprehensive employment reference checks will be conducted

Responsibilities

The role involves managing professional communications and providing high-level concierge support to patients, guests, and VIPs. Responsibilities include coordinating clinic appointments and collaborating with various hospital departments to ensure smooth service delivery.