Nanyang Technological University (NTU) Centre for IT Services (CITS) is searching for a highly experienced and strategic individual to join our dynamic team. If you’re a seasoned IT professional with a passion for shaping the future of technology, we invite you to take on a pivotal role in driving our IT strategic planning, enterprise architecture, and governance initiatives.

This role is critical for building a robust and resilient IT landscape at NTU. Your responsibilities will include:

• Architecting the Future: Establishing an Enterprise Architecture (EA) framework and IT Architecture blueprint.
• Driving IT Governance: Enforcing IT governance principles for compliance, risk mitigation, and investment optimization.
• Enhancing Service Excellence: Leading IT Service Management (ITSM) initiatives and obtain the ISO 20000 certification.
• Ensuring Business Continuity: Developing and maintaining IT Business Continuity Plan (BCP) procedures aligned with NTU’s overall BCP and ISO 20000/27001 standards.
• Cultivating Talent: Contributing to the IT Capabilities plan and departmental training roadmap.

We are seeking a proactive leader with a deep understanding of IT strategy, enterprise architecture, and governance best practices. You should possess exceptional communication and collaboration skills, with a proven track record of influencing stakeholders and driving complex projects to successful completion.
Responsibilities
IT Strategic Planning

Support CIO to establish the multi-year IT Strategic Plan and the annual IT workplan including:

• Plan and facilitate IT strategic planning workshops and offsite meetings
• Conduct research on the technology trend and adoption in the education sector
• Create IT Strategic Plan and the annual IT Workplan

Enterprise Architecture (EA)

• Establish the EA framework to align business strategy, processes, information and technology
• Develop and maintain enterprise-wide IT Architecture, as a common blueprint for the University in achieving cost efficiency, and alignment with the University’s strategic goals
• Co-chair / Key Member for the Architecture Review Forum / Solution Review Committee and ensure that IT Systems and Solutions are aligning with overall IT Architecture

IT BCP Planning & Management

• Conduct IT Business Impact Analysis and IT Risk Assessment, identifying all critical IT systems, applications, infrastructure components and data that are essential for business operations
• Develop & maintain IT BCP procedures / DR Plans and work with ERM office to ensure alignment with NTU’s overall BCP plan, as well ISO20000 and ISO27001 frameworks
• Plan and conduct/support annual BCP related exercise, reporting and audit
• Function as a key participant in major incident response, activating the relevant DR plans and coordinating IT recovery effort as well as liaising with other business units
• Develop and deliver IT BCP training, educating IT staff on their roles and responsibilities

IT Service Management (ISO20000 certification)

• Lead the ISO20000 certification to ensure the IT Service Management System (SMS) consistently delivers quality IT services meeting business and customer needs, through continuous improvement and adherence to best practices
• Act as the Primary Management Representative for ISO20000 audit
• Deputy System Owner for ITSM components in ServiceNow Platform, ensuring the various ITSM components (e.g. Incident Management) are effectively implemented/enhanced as per the approved processes
• Collaborate with the ServiceNow development team to implement the approved processes within the platform

IT Capabilities Development

• Establish the IT capabilities development plan and annual IT training plan
• Collaborate with HR Business Partner to enhance IT Job family and competencies, where needed

Requirements

• Degree in Computer Science, Computer Engineering, Software Engineering or related disciplines
• Certified in TOGAF, ITIL, ISO 20000 or PMP is desired
• Minimally 12 years of relevant IT experience, with a significant portion dedicated to IT strategic planning, enterprise architecture, or IT governance roles within a large and complex organization. Experience in the education sector is a plus
• Demonstrated experience in developing and implementing multi-year IT strategic plans and annual work plans, effectively aligning IT initiatives with organizational goals
• Hands-on experience in developing IT architecture blueprint and/or leading IT Service Management initiatives
• Knowledge of ServiceNow tool is a plus
• Hands-on experience in developing, maintaining, and aligning IT BCP procedures with organizational BCPs
• Experience in contributing to or leading IT capability development and training roadmap initiatives.
• Excellent interpersonal and stakeholders’ management skills
• Ability to think critically and to facilitate, influence and collaborate effectively
• Exceptional communication and presentation skills
• Able to work independently and in cross-functional teams

We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU

• Architecting the Future: Establishing an Enterprise Architecture (EA) framework and IT Architecture blueprint.
• Driving IT Governance: Enforcing IT governance principles for compliance, risk mitigation, and investment optimization.
• Enhancing Service Excellence: Leading IT Service Management (ITSM) initiatives and obtain the ISO 20000 certification.
• Ensuring Business Continuity: Developing and maintaining IT Business Continuity Plan (BCP) procedures aligned with NTU’s overall BCP and ISO 20000/27001 standards.
• Cultivating Talent: Contributing to the IT Capabilities plan and departmental training roadmap