REQ #

18346
Job description

CONNECT TO YOUR INDUSTRY

Are you looking for the next exciting career opportunity? Do you have a passion for delivering a high quality service and an exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so, this could be the role for you. HR Services are looking for a Senior Assistant to join our HR Advisory Service. The primary function of the role is to provide professional advice and support on performance, conduct and sickness matters. The team works closely with a wide range SME colleagues from the internal HR community to deliver a coordinated service to the business.
You thrive being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers, the wider HR community, and the business to find the best fit solutions.

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

• Proven ability to guide and advise on performance and conduct matters from providing initial advice through to dismissal by providing end to end case management support. Providing counsel to the business on policy interpretation, employment law considerations, and risk mitigation strategies, producing and reviewing case documentation where required.
• Demonstrated expertise in managing a high volume of cases, ensuring timely resolution while mitigating risk and considering both legal and commercial implications, escalating when appropriate to the management team or HR SME colleague.
• Maintain a professional and positive attitude, with exceptional communication and interpersonal skills. Effectively influencing and persuading others and articulating thoughts and ideas in a composed manner to instil confidence in others.
• Actively identify opportunities to streamline processes and enhance efficiency, participate in efforts to support and embed change across HR Services and the wider HR function as well as engaging with continuous service improvements.
• Demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate.
• Demonstrate a methodical, analytical and clear approach to problems using appropriate tools and technologies to help identify key trends.
• A strong advocate for data integrity and compliance, ensuring accurate and timely record-keeping of all employee relations matters within the case management tool (Service Now).

Other skills include:

• A confident delivery of verbal and written communications with excellent attention to detail.
• An ability to develop effective relationships with key stakeholders.
• Ability to influence through personal credibility.
• Adaptable to change and ways of working.
• Software skills: Excellent knowledge of Microsoft Office (particularly Excel and PowerPoint) and specific HR applications – of these, SAP and ServiceNow are preferable (or equivalent).
• Industry knowledge: An experienced HR professional that has come from either a professional services environment or alternatively a fast paced demanding ER role.

Please refer the Job description for details