Senior Assistant (International Office) at Durham University

Durham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Data handling, Customer care, Cultural sensitivity, Attention to detail, Communication skills, Microsoft 365, Digital booking systems, Problem solving, Teamwork, Time management, Data recording, Student mobility support, Partnership management

Industry

Higher Education

Description

The University At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team. Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. For more information on our EDI strategy and values, click here The Role and Department The International Office is responsible for: The recruitment of international students to all areas of the university to meet institutional targets Supporting and managing the developing of international partnerships to raise the University’s global profile and to support academic colleagues in developing international links and collaborations Managing the university’s student mobility programmes (Erasmus+ and other exchange partnerships) to meet the University’s student mobility targets This full-time fixed term role will mainly involve supporting the team of International Administrators with increased workload during this period. The role involves data handling, responding to basic queries in multiple inboxes and general administrative support. Being able to work in a fast-paced environment and maintain a high level of attention to detail is essential. Post holders will also require a high level of customer care skills and a need to demonstrate cultural sensitivity when communicating with a variety of different people from across the globe. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: • You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. • Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16. • We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community. • Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). • If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships. • We offer generous pension schemes with varying contribution amounts to help you plan for your future. Discover more about our total rewards and benefits package here. What you need to demonstrate when you apply To be considered for this role, here are the skills/experience we’re looking for: Qualifications/Experience 1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 2. Experience of working in a team delivering customer-focused administrative services or having relevant qualifications for the role. 3. Experience of managing time to meet deadlines. Skills/Abilities/Knowledge 4. Good spoken and written communication skills. 5. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems. 6. Committed to training/continuing professional development. 7. Ability to solve problems as part of a team and resolve straightforward issues. 8. Ability to provide advice and guidance to a range of colleagues and customers. Desirable Criteria Experience of using Banner (student registration system) or similar. How to Apply We prefer to receive applications online. When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates. Who to contact for more information If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Sian Kennedy (sian.kennedy@durham.ac.uk) would be happy to speak to you. Typical Role Requirements Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate. Service Delivery · Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role. · Log, record and pass on information for use by others. · Follow established procedures when carrying out your role, varying when necessary or referring to more senior colleagues. · Collect, organise and record data and information accurately for use by others. · When carrying out your role, apply relevant industry and regulatory standards. · Use standard office-based devices and applications such as Word, Excel and PowerPoint to deliver services. · Carry out standard checks and comply with professional and regulatory requirements when handling and archiving data and information. Teamwork/Liaison · Help your colleagues when required with other key activities undertaken within your service, for example support with booking requirements and set up for incoming visits. · Help and cooperate with the rest of your team on operational matters to help achieve shared objectives. · Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way. · Help team members carry out stock and inventory checks. Communication/Personal · Contribute to equality, diversity and inclusion, and the University’s values. · Follow established procedures to respond to queries and bring any complex issues to the attention of more experienced team members. · Respond to queries by providing routine information and signposting to additional guidance. · Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. SECONDMENT The post is full time, fixed term for a 4 month period and may be offered on an internal secondment basis subject to the agreement of the current line manager. If an internal member of staff is appointed to this role on a secondment basis, for pension purposes this will be processed in line with Step-Up arrangements. For further details please click here. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Responsibilities

The role involves providing administrative support to the International Office, including data handling and responding to student queries. It also entails assisting with international student recruitment, partnership development, and student mobility programs.