Job Title: Senior Assistant Manager/ Duty Manager
Location: Midlands Park Hotel, Portlaoise, Co. Laois
Reports to: General Manager

JOB OVERVIEW

We are looking for a passionate and driven individual to join our team at the Midlands Park Hotel in Portlaoise. This role is perfect for a highly motivated individual who embodies our core values: Energy and Drive, Care, Always Getting Better, and Doing the Right Thing. In this position, you will play a crucial role in ensuring smooth hotel operations, providing exceptional guest service, and maintaining a high standard of safety, hygiene, and team management. This role offers a fantastic opportunity to be a part of the Midlands Park Hotel team, where you’ll contribute to creating a welcoming and high-quality experience for our guests.

QUALIFICATIONS AND SKILLS

• Proven experience in a hotel management role, with a strong track record in guest services and operations.
• Excellent interpersonal, communication, and leadership skills.
• Knowledge of health, safety, hygiene, and fire regulations.
• Ability to work in a fast-paced environment, handling challenges with a calm and solutions-focused approach.
• A proactive attitude and commitment to maintaining and enhancing guest experience.

KEY RESPONSIBILITIES

Duty Management: Perform duty management shifts as required, overseeing all hotel departments to ensure smooth daily operations.
Operations Coordination: Check the function sheet daily and ensure all necessary preparations for the day’s/week’s business are completed across departments.
Guest Services: Cultivate and promote a high level of guest awareness and satisfaction, addressing any complaints or issues with professionalism and efficiency.
Team Presentation: Ensure all team members are neatly dressed, well-presented, and in standard hotel uniform.
Health & Safety Compliance: Be fully conversant and ensure compliance with hotel health, safety, hygiene, fire, and security regulations, and promote awareness among team members.
Hygiene Standards: Ensure hygiene levels are maintained consistently in work practices, storage, and personal presentation of staff.
Departmental Collaboration: Establish and maintain effective working relationships with departmental managers and team members, contributing to hotel objectives.
Standard Operating Procedures (SOPs): Assist in maintaining SOPs in each department, ensuring standards are met and monitored consistently.
Training & Development: Assist in training the team, particularly in food and beverage areas, and monitor performance in collaboration with the HR Manager.
Sales & Marketing Support: Assist with the hotel’s sales and marketing initiatives in partnership with the Sales and Marketing Department.
Policy Implementation: Support the implementation of policies and directions from senior management as directed.
Appearance Standards: Wear the appropriate uniform and adhere to hotel dress and appearance standards.
Additional Duties: Support the team in any reasonable duties as directed, contributing to the overall success of the hotel.

MISCELLANEOUS DUTIES

• Ensure all reporting and service deadlines are met in a timely manner.
• Attend meetings and training sessions as required by the General Manager.
• Ensure guest satisfaction by courteously and efficiently handling requests and inquiries.