Senior Assistant Vice President at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Delivery, Data Analysis, Client Relationship Management, Contract Negotiation, Service Delivery, Customer Satisfaction, Team Leadership, Process Improvement, Coaching, Performance Management, Relationship Management, SLA Management, Problem Solving, Staff Recruitment, Attrition Management, Reporting

Industry

Business Consulting and Services

Description

Manage the Operational Delivery , Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions, Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities Essential Functions This position is responsible for Utilities Operations outsourced to EXL. Key responsibilities include: · Lead and manage Utilities operations outsourced to EXL · Ensure consistent service delivery in a consultative and solutions-based capacity · Negotiating and finalizing SLA’s with the Client - contract negotiation · Establishing a review/ reporting mechanism with the Client · Should have the ability to pre-empt potential issues and take proactive measures to address them · Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs · Provide guidance, supervision and review to Utilities operational teams to ensure that job responsibilities are met and are in line with Client’s and EXL’s goals and objectives · Develop and manage strong independent relationships with clients at senior positions · Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output · Lead and coach the team to recruit and retain high caliber staff · Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process · Review the progress of attrition action plans and check effectiveness This job may involve some international travel for client meeting and due-diligence & migration of new processes. Hence, the candidate must possess a valid passport.

Responsibilities

The Senior Assistant Vice President will manage Utilities operations outsourced to EXL, ensuring consistent service delivery and high levels of customer satisfaction. Responsibilities include negotiating SLAs, overseeing operational teams, and driving continuous improvement.