Senior Associate/Associate, Digital Transformation (GenAI) Specialist, Grou at DBS Bank

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Generative AI, Artificial Intelligence, Machine Learning, Large Language Models, Change Management, Project Delivery, Analytical Skills, Problem Solving, Communication, Presentation Skills, Chatbot Design, Voicebot Design, Performance Monitoring, Stakeholder Management, Documentation

Industry

Banking

Description

Business Function Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions. About the role To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc) To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc) To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot Responsibilities Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items. Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements. Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs. Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs. Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions. Requirements Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management. Strong foundational understanding of Artificial Intelligence and Machine Learning concepts. Familiarity with large language models (LLMs) and their applications. Excellent analytical and problem-solving skills. Ability to work effectively in a team-oriented environment. Strong communication and presentation skills. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Lead the design, development, and deployment of GenAI Chatbot and Voicebot solutions, including Guided Conversations. Collaborate with stakeholders to drive adoption, monitor performance, and implement feature enhancements for regional rollouts.