Senior Associate/Associate, GenAI Business Analyst, Group Operations Capabi at DBS Bank

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, GenAI Implementation, Agile, Scrum, Waterfall, JIRA, Confluence, Figma, Stakeholder Management, Risk Management, Microsoft O365, Business Analysis, Governance Lifecycle, Digital Transformation, Customer Servicing Hub, Financial Services

Industry

Banking

Description

Business Function Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Group Ops Capability Centre (GOCC) in DBS stands at the forefront of transforming banking operations through cutting edge innovation. We accelerate the development and deployment of GenAI capabilities for our : Bank's customer servicing hub through the CSO assistant initiative Bank's chatbot (JoyBot & DigiBot) and Voicebot within our call telephony system for our customers Augment our operations' workforce through the introduction of Document AI - a GenAI capability that integrates seamlessly into operation workflows. GOCC drives digital transformation across our business operations, overseeing customer-centric initiatives and ensuring "One Bank" consistency. Join us to reshape the future of banking by driving impactful change and innovation within a dynamic, evolving environment. About the role We are looking for an independent candidate capable in running key tracks under the GenAI project portfolio with our Customer Servicing Hub (CSH) team; main stakeholders includes both CCTR & BusinessCare teams regionally. Additionally, candidate also has an opportunity to partner our Data Chapter teams from Transformation & Data group and ensure a smooth liaison and adherance to GenAI governance lifecycle for the respective GenAI tracks. In this role, the candidate will drive the design, delivery and management of GenAI projects and governance under customer servicing team for the CSO Assistant initiative, with a focus on improving employee experience and supporting regional scalability. Responsibilities Manage the end-to-end delivery of projects, ensuring they are completed on time, within budget, and to the required quality standards Develop, manage and own project plans, schedules and provide regular updates to stakeholders Identify and mitigate project risks, and implement appropriate risk management strategies Collaborate with stakeholders to ensure effective coordination and communication throughout the project lifecycle Teams include but not limited to CSH teams & Data Chapter teams for both project and governance perspective Utilize project management tools to plan, execute, and monitor project activities e.g. JIRA, Confluence, Figma Leverage GenAI tools and technologies to enhance project management efficiency and decision-making Ownership of assisgned project tracks and ensure completion of tasks to meet project timelines Requirements Minimum 3-5 years of experience in project management, preferably in the banking or financial services industry Strong project management skills, including the ability to develop and execute project plans, manage budgets, and track progress independently Proficient in using project management & productivity tools such as Microsoft O365, JIRA, Confluence, Figma etc Familiarity in project management techniques like Agile, Scrum and Waterfall methodologies Demonstrated experience in applying GenAI tools and technologies within the bank for use in various use cases Excellent communication and interpersonal skills, and the ability to effectively collaborate with cross-functional teams Ability to adapt to face paced environment and able to keep and support to internal and external stakeholders Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment which supports your development and recognises your achievements. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Drive the design, delivery, and management of GenAI projects and governance for the Customer Servicing Hub to improve employee experience. Manage end-to-end project lifecycles, including planning, risk mitigation, and stakeholder coordination across regional teams.