Senior Associate/Associate, Strategic Initiatives Business Analyst, Group O at DBS Bank

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Development Lifecycle, Agile Project Management, User Acceptance Testing, CRM Systems, Telephony Systems, Jira, Confluence, Figma, Microsoft 365, Business Analysis, Customer Service, Project Management

Industry

Banking

Description

Business Function Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions. Responsibilities Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system enhancements in Banking (such as CRM and telephony) and fixes through comprehensive testing. Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release. Strong ownership of assigned projects and ensure tasks are completed to meet project timeline. After office hours and weekend/PH work are expected to support releases during off-peak hours. Requirements Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent. Good understanding of Software Development Lifecycle (SDLC) Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc. Experience in Agile Project Management and Customer Service is preferred. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Support software development projects to enhance Contact Centre operations and improve customer and employee experiences. Manage the delivery of system enhancements through comprehensive test case preparation and execution.