Senior Associate.Call Center.Aster Medcity Kochi at Aster DM Healthcare

Kochi, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Operations, Customer Service, Healthcare Services, Clinical Excellence, Communication Skills, Problem Solving, Teamwork, Patient Care, Multitasking, Time Management

Industry

Hospitals and Health Care

Description

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands. For more details please visit our website https://www.asterdmhealthcare.in/ Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, and clinics. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” In India, we have 13 hospitals spread across Kerala (5 hospitals) with our flagship Aster Medcity Hospital at Kochi, Bangalore (2 hospitals Aster CMI & Aster RV) + 1 upcoming (Mother & Child), 1 in Hyderabad (Aster Prime), 1 in Kolhapur (Aster Aadhar) and 4 in Andhra Pradesh ( under Aster Ramesh Hospital 2 in Vijayawada, 1 in Guntur and 1 in Ongole). Most of our hospitals are NABH accredited with Medcity n Aster Ramesh (Guntur) JCI accredited. In terms of revenue, we are USD 1.14 Bn company in which India contributes 17% and rest by GCC as of FY’19. Going forward we are also venturing into Pathology business (Aster Labs) by April’2020 n Pharmacy business in Jan ’21 apart from 3 new hospitals in next 3 years in India. We have Centre of Excellence across various specialties like Neurosciences, Cardiac Sciences, Integrated Liver Care, Orthopaedics, Onco, Gastro, Nephro, etc. in most of our hospitals. In summary, most of our hospitals are tertiary and quaternary care setups. Kerala with 4 hospitals and 1 educational institute forms a cluster, Bangalore with 2 hospitals + 1 hospital in Kolhapur forms another cluster and Andhra+Telangana another cluster.

Responsibilities

The Senior Associate will be responsible for managing call center operations and ensuring high-quality customer service. This role involves addressing patient inquiries and coordinating with healthcare professionals.