Senior Associate, Client Service Management at BNY

Lake Mary, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

98000.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Communication Skills, Multitasking, Adaptability, Operational Knowledge, Problem Solving, Bilingual Skills

Industry

Financial Services

Description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Client Service join our Global Payments & Trade Client Services team. This role is located in Lake Mary, FL, Pittsburgh, PA, or New York, NY & would be providing West Coast coverage - 11am-8pm In this role, you'll make an impact in the following ways: Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication Responsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolution Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements Standard BNY BK Learnings (mandatory & required) completed by appropriate deadlines Develop a firm understanding of all BNY standards (policies/procedures) & Client Service tools/systems required Acquire and utilize knowledge of core Global Payments & Trade product suite and associated operational flows to appropriately address client inquires To be successful in this role, we're seeking the following: Bachelors degree or the equivalent combination of education and experience (Banking/Financial) is preferable 3-7 years of total work experience preferred; experience in an operational area and/or client services desirable Able to provide west coast hour coverage - 11am - 8pm EST Self-motivated with client focus centricity Strong communication skills; written, verbal and effective listening skills Ability to be cross-fungible and multitask under pressure Able to adapt to changing environment and business needs Bilingual Portuguese and/or Spanish language skills (written, verbal) desirable At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $60,000 and $98,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

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Responsibilities

Act as the client service point of contact for daily inquiries, ensuring timely responses and adherence to service levels. Identify and escalate issues requiring immediate attention while providing a quality professional client experience.