Senior Associate - Commercial Operations at Dr Reddy's Laboratories Limited

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sap, Ms-Office, Advanced Excel, Vistex, Analytical Skills, Problem-Solving Skills, Cross-Functional Teamwork, Stakeholder Management, Process Improvement, Automation

Industry

Pharmaceutical Manufacturing

Description

Company Description Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Job Description Role Summary: - This role supports the North America Commercial Operations team by ensuring efficient execution of commercial processes, managing customer claims and returns, driving automation initiatives, and delivering commercial analytics. The position partners closely with Sales, Marketing, Finance, IT, and customers to protect revenue, improve operational efficiency, and ensure compliance with internal controls. Key Responsibilities:- Support day‑to‑day North America commercial operations, ensuring smooth transaction processing and issue resolution. Manage customer claims, deductions, disputes, and product returns, including validation, approvals, ageing tracking, and closure. Act as a key contact for customer queries to maintain strong customer relationships. Identify process gaps, revenue leakages, and improvement opportunities; drive process enhancements and automation initiatives. Collaborate with IT on system support, enhancements, and automation across platforms such as SAP, Vistex, and Bright. Perform commercial analytics to identify trends, inefficiencies, and revenue risks; develop dashboards and actionable insights for Sales and Marketing. Track key operational metrics and recommend actions to improve profitability. Support monthly and quarterly accruals for returns and commercial programs and assist with audit documentation. Ensure adherence to internal controls and compliance requirements. Key Stakeholders - North America Sales & Marketing teams Finance / Controlling IT / Digital teams Customer service and distribution partners Internal and external auditors Qualifications Qualification – MBA/CA with 2 years of experience. Skills & Competencies – SAP knowledge, MS-Office, Advanced excel etc. VISTEX system knowledge is an add advantage. Strong analytical and problem-solving skills Ability to work with cross-functional teams across geographies Strong communication and stakeholder management skills Process improvement and automation mindset Job Family: Finance Sub Job Family: Finance Generalists Preferred type of working: On-Premise Years of Experience: 3 - 6 Business unit: Corporate

Responsibilities

This role supports North America Commercial Operations by ensuring efficient execution of commercial processes, managing customer claims and returns, driving automation, and delivering commercial analytics. The position partners with Sales, Marketing, Finance, and IT to protect revenue and improve operational efficiency.