Senior Associate - Credit Risk at DHL Supply Chain

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Conversation Skills, Effective Communication, Customer Focus, Service Orientation, MS Office Knowledge, Presentation Skills, Financial Statement Analysis, Credit Risk Management, Cultural Sensitivity, Multilingual Skills, Credit Risk Reports Knowledge, Balance Sheet Interpretation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Role Purpose To ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyse account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in placed with reviewing External Credit Agency rating and only successful application will enable to create accounts following GSOP. Job Descriptions To Monitor Dunning completion and Review Dunning block status by obtaining CFO's approval regularly aligning Crisp Control. To perform ICCC Stop Credit Process to ensure customers' account with overdue following credit hold criteria to flow to Sto credit execution by aligning GSOP. To perform Credit Check and Approval process by reviewing customers' finance and some legal documents to ensure customers with lack of supporting documents were stopped immediate account creation and kick off further investigation by communicating Country Finance and Comemercial. To perform Credit check and approval for customers with complete supporting documents in the event required Country OTC manager / CFO's approval. To understand External Credit Agency process (Agency may differ at country level) and factor in Credit Check/ Approval process. To ensure adequate follow up upon identified risks and gaps. To arrange, coordinate and lead regular meetings, visit customer and build towards an improved customer satisfaction while mitigating trading risks. To agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operation, H&G, CFO and OTC teams. To advice and coordinate process improvement regarding to credit risk mitigations across the entire OTC chains. Skills & Qualifications Good telephone conversation/handling skills Effective communication and conversational skills High customer focus and service orientation Advanced MS office knowledge Intermediate Presentation skills Analysis of financial statements 3 years and more previous Credit Risk Management experience is preferred Sensitive to cultural specifics Local language(s) / Multi lingual (in Shared Service environment) Bachelor Degree in related fields Intermediate level of English knowledge (DPDHL Business Language) preferred Advanced knowledge of D&B credit risk reports and regarding balance sheet interpretation

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Responsibilities

The role involves monitoring the Dunning process and ensuring compliance with credit check and approval processes. It also includes coordinating with various teams to mitigate credit risks and improve customer satisfaction.