Senior Associate, CRM Marketing

at  DoorDash Australia

ABOUT THE TEAM

The Retention Marketing team at DoorDash ANZ comprises three full time teammates, looking to double this number to help scale the fast growing business. Experimentating and iterating on ideas to get them ready for scale, building world class experiences with consumer-first approaches and having a lot of fun while doing all of this, is the bedrock of this team’s culture. The team geeks out on moving revenue-tied metrics through their work, but more importantly, it’s a squad of problem solvers who’re on a mission to retain the customer and build programs that make them come back to the app more often.

ABOUT DOORDASH

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

As a Senior Associate, CRM Marketing, you will help create strategic programs and communications to increase retention and engagement of our customers using email, SMS, push notifications, in-app messaging, and promotions. You will focus on critical segments across the customer lifecycle, identifying ways to surface the right message to the right customer at the right time in the right channel. This will include personalised content and recommendations, triggered customised comms based on user behaviour, and strategies around our largest brand launches. We are hiring for two positions for this role, one within our Dasher CRM Marketing team and one within our New Verticals CRM Marketing team. Based on which team you are selected for, you will either report to our Senior Manager of Dasher Marketing or our Manager of Retention Marketing.