KEY REQUIREMENTS:

• Diploma or Degree in Hospitality, Healthcare Administration, Business, or related field.
• Minimum 10 years of experience in client-facing roles (healthcare, aviation, luxury hospitality, or executive services).
• Strong communication skills in English; additional languages are a plus.Experience working with international clients from diverse backgrounds.

JOB PURPOSE:

We are seeking a service-oriented professional to join our Patient Liaison Centre (PLC) team. In this role, you will manage the healthcare journey of VVIPs, VIPs, and high-net-worth individuals (CIPs), ensuring a seamless, personalized care experience across all touchpoints.

KEY RESPONSIBILITIES:

• Act as the primary liaison for VVIP, VIP, and CIP patients, providing concierge-level service throughout their care journey.
• Coordinate medical appointments, procedures, admissions, and follow-ups across clinical and non-clinical departments.
• Anticipate client needs and ensure high standards of care and service.
• Manage logistics, including scheduling, transport, documentation, and real-time client communication.
• Handle sensitive information with discretion and professionalism.
• Assist with treatment cost estimates, billing, insurance, and payment processes.
• Respond to client inquiries and provide timely updates to referring GPs.