Senior Associate, Global Customer Care at Smith Nephew

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, SAP, Medical Devices, Order Processing, Customer Relationship Management, Performance Measurement, Field Sales Support, Complaint Handling, Process Improvement, Liaison Skills, Value Addition, Proactive Approach, Team Collaboration, Operational Support

Industry

Medical Equipment Manufacturing

Description

Senior Associate, Global Customer Care, Sydney - 12 months contract Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited. This role is responsible for providing support to a market-leading range of Healthcare products within the fields of wound management focusing on Smith & Nephew's Negative Pressure Wound Therapy portfolio. What will you be doing? Manage and optimise telephone contact between customers and Smith & Nephew Determine and fulfil customer requirements and managing customer expectations (includes processing of customer orders, providing information on products, availability, pricing etc.). This function involves a great deal of liaison with Divisional staff, internal operational staff and freight carriers, etc. Establish a preferred supplier relationship with key customers by being proactive in meeting individual customer requirements and adding value to our service. Continuously improve Smith & Nephew's service processes and operations by taking the initiative to identify and analyse problems, measure performance, co-ordinate action to improve processes, solve problems and eliminate causes of problems. Support field sales staff by efficient communication of relevant information and response to requests Respond and process customer complaints in accordance with the requirements of the Smith & Nephew complaints process. What will you need to be successful? Proven experience and success track record in a similar customer service role Exposure to the medical devices industry preferred. SAP experience will be highly regarded. Strong written and verbal communication skills. To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society. Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Discounts on fitness clubs, travel and more! We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into YouUnlimited, life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. #LI-VS1 Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer. Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

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Responsibilities

The role involves managing and optimizing telephone contact between customers and Smith & Nephew, fulfilling customer requirements, and processing orders. Additionally, it includes establishing supplier relationships and continuously improving service processes.