Senior Associate - HR cloud application support at Bosch Group

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hr Cloud Application Working Knowledge, Itil V4.0, Incident Management, Order Management, User Management, Authorization Concept, Ticket Reporting, Sla, Kpi

Industry

Software Development

Description

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities: Handling incidents and order tickets as per SLA / KPI Experience in referring KB articles or FAQs to address tickets and continuous updation of solution database as per handling of tickets Knowledge on classification of tickets and forwarding to different solution groups for addressal or overall incident responsibility with coordination among different solution groups to address the tickets as per SLA / KPI Professional user management while handling tickets / orders Documentation of tickets Handling of ticket peak loads in case of peer non-availability Knowledge about assignment of authorization to various roles, authorization concept preparation and maintenance Participation in the rollout activities including testing the instance, coordination with sites and product owner for change requests Annual / half-yearly checks on authorizations and revocation when not necessary Incident and order reporting on daily basis to lead Qualifications Educational qualification: BE / BTECH / MBA / BCA / MSC Experience: 1 to 3 years’ experience in incident and order handling Mandatory/requires Skills : HR cloud application working knowledge, ITIL V4.0 trained / certified, Incident management, Order management, English C1 Preferred Skills: Work experience in HR on-prem or cloud applications with world-wide user reach Handled up to 100 tickets per day and 30 orders per day Exposure to HR recruiting solutions / talent or skill management applications is preferrable Legal Entity: Bosch Global Software Technologies Private Limited

Responsibilities

The role involves handling incidents and order tickets according to established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), which includes updating the solution database and coordinating with different solution groups for ticket resolution. Responsibilities also cover professional user management, documentation, handling peak loads, and managing authorization assignments and reporting.