Senior Associate / Manager, Global Enterprises (Client Engagement) at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Sales Operations, Interpersonal Skills, Collaboration, Independent Learning, Initiative, Resourcefulness, Customer Centricity, Service Aptitude, Ambiguity Tolerance, Investment Promotion, Industry Development, Client Servicing, Stakeholder Management

Industry

IT Services and IT Consulting

Description

[What the role is] About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connections to partners, and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore. For more information on EDB, please visit www.edb.gov.sg About the Global Enterprises Division The Global Enterprises Division fronts EDB’s engagement with existing and new international businesses, by facilitating their investment activities in Singapore. This team interacts directly with companies across a range of industries and geographical regions. The Client Engagement role requires our officers to oversee the end-to-end engagement of companies’ investments, from initial business enquiries, assessing companies’ investment needs, to providing the right information or assistance to facilitate their plans or expansion in Singapore. We are looking for a customer-centric Senior Associate / Manager with a passion for sales operations, to provide EDB’s clients with a positive experience. This candidate must have the curiosity and learning mind-set in building up knowledge on global business environment and diverse industry sectors, to effectively converse and engage with company executives. [What you will be working on] Key responsibilities will include: Servicing business enquiries and providing EDB’s clients with relevant information on and connections to business environment and EDB’s promoted industries Working with EDB’s internal divisions such as the marketing team and overseas offices, and other government agencies to nurture new investment interests Leading discussions with EDB’s clients to understand potential investment project parameters, needs and geographical suitability Recommending and administering appropriate incentives for companies Based on insights gained through the engagement with clients, officers will also have the opportunity to be exposed to areas such as: Developing best practices in operational efficiency Working with EDB’s product development teams on designing financial and non-financial products for clients Contributing to EDB’s customer experience management to improve the customer journey As the candidate progresses in seniority with sufficient exposure to projects, there will be greater responsibilities in terms of coaching, management of more complex cases, as well as developing scalable service standards. [What we are looking for] To meet the challenges of this role, you must have/be: Bachelor’s Degree At least 1 year of work experience in customer engagement or related areas Team player with strong interpersonal skills who can collaborate well with different stakeholders Fast and independent learner who can learn on-the-job High level of initiative, drive and resourcefulness Strong customer-centricity and service aptitude, with the willingness to go the extra mile Comfortable with ambiguity and evolving processes Singaporean http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

Key responsibilities involve servicing business inquiries, providing relevant information on the business environment, and leading discussions with clients to understand investment parameters and needs. Officers will also work with internal divisions and government agencies to nurture new investment interests and recommend appropriate incentives.