Senior Associate, Marketing Data Scientist, Onboarding, Retention & Loyalty at Humana

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

161700.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Reporting, Collaboration, Data Visualization, Modeling, Programming, Customer Engagement, Loyalty Strategies, Continuous Improvement, Governance, Compliance, Onboarding, Retention, Segmentation, Customer Journey Analytics

Industry

Insurance

Description

Become a part of our caring community and help us put health first Become a part of our caring community As a Senior Associate, Onboarding, Retention, & Loyalty, you’ll help lead data and strategy efforts that support member onboarding and long-term engagement. You’ll work across teams to ensure campaigns are effective, personalized, and aligned with enterprise goals. Use your skills to make an impact Lead analysis and reporting for onboarding and retention campaigns. Collaborate with marketing, analytics, and operations teams to optimize member experiences. Develop insights and recommendations to improve loyalty strategies. Document processes and contribute to continuous improvement efforts. Support governance and compliance activities related to member communications. Use your skills to make an impact Required Qualifications Bachelor’s degree in economics, statistics, mathematics, computer science, or a related field. 4+ years of experience in lifecycle marketing/customer engagement or master’s degree in economics, statistics, mathematics, computer science, or a related field. 4+ years of experience with data visualization, modeling, and reporting tools. Ability to manage multiple priorities and collaborate across teams. 3+ years of experience with programming languages (e.g., Python, R, SQL). Preferred Qualifications Experience with onboarding, retention, or loyalty marketing strategies. Familiarity with customer journey analytics and segmentation. Experience with data visualization platforms. Work at Home Information To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Virtual Pre-Screen As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive a text message inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions via text and given the opportunity to respond to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $117,600 - $161,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 10-22-2025 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Responsibilities

Lead analysis and reporting for onboarding and retention campaigns while collaborating with various teams to optimize member experiences. Develop insights and recommendations to improve loyalty strategies and support governance activities related to member communications.