Senior Associate.Operations.Aster Global Centre - India at Aster DM Healthcare

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Listening, Convincing, Interpersonal Skills, Customer-centric Approach, Soft Skills, MS Office, Call Handling, Documentation, Healthcare Knowledge

Industry

Hospitals and Health Care

Description

Our Story: Aster DM Healthcare is one of the largest private healthcare service providers operating in the GCC, with a growing presence across six countries including the UAE, Saudi Arabia, Qatar, Oman, Bahrain, and Jordan. Guided by our brand promise “We’ll Treat You Well,” we are committed to delivering accessible, high-quality care rooted in compassion and clinical excellence. We are among the few integrated healthcare networks in the region with a strong presence across the continuum of care through 15 hospitals, 122 clinics, and over 320 pharmacies. Our core strength lies in our 15,000+ dedicated employees who work together to create an environment where ideas are shared, support is valued, and successes are celebrated. Our Benefits & Culture: At Aster, We Care. We strive to create meaningful & purposeful experiences for our employees. As part of our team, you can contribute to giving back to society. Around the world we employ discoverers and encourage bold innovators. Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and respect differences that lay the foundation for encouraging creative ideas, building cohesive teams and fostering values and experiences. Our brand's promise of "We'll Treat You Well" deeply resonates with our employees and the communities we serve Job Description Job Title: Senior Associate – Contact Centre Department: Contact Centre Operations Role Purpose: Handle inbound customer interactions while maintaining high service quality, CSAT, and operational compliance. Key Responsibilities: - Handle incoming calls professionally - Maintain high call quality standards - Adhere to AHT targets - Achieve strong CSAT scores - Provide accurate healthcare information - Ensure proper documentation - Follow SOPs and scripts - Maintain email & phone etiquette - Ensure first call resolution (FCR) - Maintain confidentiality Skills: - Communication & listening skills - Convincing & interpersonal skills - Customer-centric approach - Soft skills & courteous behavior Requirements: - 1 year of experience in call centre - Basic healthcare knowledge - MS Office skills - Punctual & regular - Willingness to work shifts - Should be flexible KPIs: - AHT - CSAT - Call Quality - Attendance - Productivity

Responsibilities

Handle inbound customer interactions professionally while maintaining high service quality and operational compliance. Ensure first call resolution and accurate documentation of healthcare information according to SOPs.