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Senior Associate-Operations-Back Office-Voice at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Written Communication, Verbal Communication, International Voice Experience, Computer Navigation, MS Office, Listening Skills, Comprehension Skills, Questioning and Reasoning, Customer Service, Telephone Etiquette

Industry

Business Consulting and Services

Description
KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE  o Ensure that the guidelines are followed as per standard procedures  o Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe.  o Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.  o Ensure that the quality of the transactions is in compliance with predefined parameters o Ensure adherence to Company Policies and Procedures  o Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Responsibilities
Handle customer queries regarding transaction flows, payment status, and invoices while ensuring adherence to company policies. Focus on maintaining high quality standards and ensuring timely resolution of customer concerns to drive satisfaction.