Senior Associate - Operations Full Time Position at WNS Global Services

Centurion, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Case Management, Communication Skills, Telephone Etiquette, Written Communication, Complaint Resolution, Digital Communication

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description CRC - Customer Services Full time position Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints. Agents are also responding to complaints from the social media platform.Manage customer, Retailer and third-party contact (telephone/e-mail/digital/letter) taking ownership through to final closure • Be an expert case manager and offer robust solutions, whilst adopting a Customer First approach at all times Qualifications Grade 12 Fluent in English Attention to detail- 2 years customer service experience • Call Center experience • Excellent communication skills • Telephone Etiquette • Strong written communication skills Additional Information Full Time position Monday to Friday Weekend work may be required

Responsibilities

Manage customer, retailer, and third-party contacts across various channels including phone, email, and social media. Act as an expert case manager to provide robust solutions and ensure final closure of all inquiries.