Senior Associate - Operations-REF94472C at WNS Global Services

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Administration, Collections, Policy Implementation, Reporting, Customer Communication, Record Keeping, Training, Security Practices

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description JOB RESPONSIBILITIES:*1. Administers credit and collections programs following established procedures. Resolves moderately complex-to-complex issues associated with program administration. *2. Reviews the status of delinquent accounts and initiates collection action contacting each account according to due date. *3. Assists in recommending, implementing and communicating credit and collections policies, procedures or programs. *4. Prepares, maintains and distributes records, forms statistics and reports. Assists in developing or revising reports. *5. Communicates with customers, employees, and other constituents to assist in Global Finance matters in the area served. *6. Develops and maintains files related to assigned duties. *7. May provide direction to lower level collectors, including orienting, training and reviewing their work as needed. *8. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices9. Performs other duties as directed. Qualifications Bachelors

Responsibilities

The role involves administering credit and collections programs, resolving complex issues, and initiating collection actions for delinquent accounts according to established procedures. Responsibilities also include assisting in policy recommendations, preparing reports, and communicating with customers regarding Global Finance matters.