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Senior Associate, Operations & Technology (Customer Relationship Services) at SGX

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Project Management, Data Analytics, Digitalization, Critical Thinking, Team Player, Attention to Detail

Industry

Financial Services

Description

Job Summary Key Deliverables: Represent SGX in offering effective solutions while rendering top-in-class service experienceJob Responsibilities Answer customer enquiries received via hotline Resolve investors’ written queries through multi-channel customers’ platform, including emails and live chat Manage investors’ portfolio transactions Resolve or manage escalation matters Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities Liaise with other units to provide appropriate or customize solutions to these value clients Participate in or provide support for project and initiatives Report daily and monthly management statistics Complete ad-hoc assignments as required Job Requirements Experience in delivering premium quality standard to retail & corporate investors Project management in client facing environment. Experience in managing self-serve chatbots and machine learning skills preferred “Can-do” attitude and a team-player Eye for details with operation data analytic skill Strong critical thinking and problem solving ability

Responsibilities

The Senior Associate will represent SGX by providing effective solutions and delivering a top-class service experience. Responsibilities include answering customer inquiries, managing transactions, and advocating for digital self-service options.