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Senior. Associate - Operations at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sabre, Amadeus, NDC, World Geography, Airline Alliances, Routing, Hub Cities, Codeshare, Plating Carriers, Fare Family, Pricing, Ticketing, GDS, IRD, Written Communication, Comprehension

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description • Excellent Sabre, Amadeus and NDC knowledge• Strong knowledge of world geography and airlines• Understanding of airline alliances, routing, hub cities, partners airlines• Ability to create multicity logical routing• Construct fares keeping the complex route in mind• Good understanding of codeshare, plating carriers, fare family. • Excellent NDC pricing and ticketing knowledge• Decision to opt for GDS/NDC basis Airline/routes• Strong written communication skills for email interaction• IRD – Find lower fare on a ticketed PNR keeping the Cabin, Fare type, baggage, seat preference same from old ticket.• Strong comprehension skills to understand passenger query and respond• Preferred with IATA/Travel Diploma• Min 2 years of Experience in Complex GDS • Ready to work 24/7 shift environment Qualifications Graduate

Responsibilities

The role involves constructing complex fares, making decisions on GDS/NDC usage based on airlines and routes, and handling ticket modifications like finding lower fares on existing PNRs while maintaining preferences. Responsibilities also include understanding passenger queries and responding effectively via written communication.