Senior Associate - Operations at WNS Global Services

Pune City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Regulatory Adherence, Performance Target Achievement, Service Agreement Delivery, Work Prioritization, Quality Assurance, Compliance, Policy Adherence, Information Security, Customer Service, Stakeholder Engagement, Inbound Calls, Communication Skills, Self-Motivation, Problem-Solving, Analytical Skills, Time Management

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description  Adherence to all the regulatory bodies in Australia Achievement of agreed performance targets set by the business Delivery of agreed service agreements with internal customers and where applicable external customers Determining priorities of work.  Ensure that quality assurance targets are met.  Ensure compliance with internal policies and procedures, external regulations and information security standards Accountability for own performance Engage with customer providing market leading customer service including Partnered Teams/Vendors Engage with WNS internal stakeholders for delivering to the expected levels Qualifications  Graduate in any stream  Experience with handling inbound calls in international process  Prior exposure in Insurance process would be desirable Excellent communication skills Self-motivated and self-directed Problem-solving and analytical skills Customer centricity  Ability to work with speed & accuracy High level of attention to details  Effective decision-making skills Time Management, prioritizing skills Demonstrates empathy and understanding towards client.  Able to Multi Task Receptive to feedback

Responsibilities

The role requires adherence to all Australian regulatory bodies and achievement of agreed performance targets set by the business. Responsibilities also include delivering agreed service agreements, determining work priorities, and ensuring quality assurance targets are met.