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Senior Associate - Operations at WNS Global Services

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Journal Preparation, Reconciliations, Process Improvement, Performance Dashboards, SOP Compliance, Exception Tracking, Productivity Tracking, Stakeholder Management, Close Cycle Management, DPM Maintenance

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Preparation of Journals / ReconciliationsAll activities are performed as per the agreed SOPsMaintain and own the exception & productivity trackerEnsure that the close activities are performed as per the agreed close calendarEffectively review the activities as agreed (checker where applicable)Publish the weekly/ monthly performance dashboards as agreedAbility to reach out to the client counterpart in case of activities are due and impacting TATAbility to get into the detail and come up with process improvement ideas to reduce close cycle time and or flatten the close peak effort requirementDrive continuous process improvementEnsure all DPMs are updated, reviewed and signed off by the client on yearly basis/as and when any major change occurs Qualifications B.Com /M.Com / BBA / MBA

Responsibilities

Responsible for preparing journals and reconciliations while maintaining exception and productivity trackers according to SOPs. The role involves driving continuous process improvements to reduce close cycle time and publishing performance dashboards.