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Senior. Associate - Operations at WNS Global Services

Visakhapatnam, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GDS, Sabre, Amadeus, Ticketing, Data quality checks, Invoicing, Vendor communication, MS Office, KPI management, SLA adherence

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description  Work on Ticketing queues in the GDS-Sabre/Amadeus and take appropriate action. Eg:fulfill tickets, process ADM's / Process ARC's / BSP's* etc Working on completing data quality checks and completing invoicing activities on multiple tools Communicate with the vendors (Hotels, Airlines and Car Rental Companies) through outbound calls/emails. Adherence to defined KPI/SLA of the process Will work on a 24/7 shift schedule including graveyard shifts, weekends, and holidays. Qualifications  Graduation – School/ College Graduate  Knowledgeable in MS Office Travel Diploma Certificate from IATA Authorized Institute. (preferred)

Responsibilities

The role involves managing ticketing queues in GDS systems like Sabre and Amadeus while processing ADMs, ARCs, and BSPs. Additionally, the associate will perform data quality checks, handle invoicing, and communicate with travel vendors.