Senior Associate - Operations at WNS Global Services

Tiruporur, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Decision Making, Attention To Detail, Customer Centricity, MS Office, Contingency Management, Team Player, Adaptability, Reliability, Cash Flow Forecasting, Payment Processing, SLA Management, Problem Solving, Time Management, Professional Mannerisms, Listening Skills

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description PURPOSETo ensure daily payments, stop cheques are completed with TAT, for the accounts assigned.DUTIES / RESPONSIBILITIES Processing same day payments like CHAPS, BACS, ACH, Inter Account Transfer Handling stops cheque activities He/she will be involved in Cash Flow forecasts, report variances Handle the manual payment processing queues Ability to handle multiple SLA activitiesSoft Skills Strong communication skills – Verbal & Written Ability to work through stringent timelines Hands on experience on usage of MS Office  Should possess the ability to think out of the box – contingency management Good decision-making skills, as the incumbent would be involved in multiple SLA activitiesBehavioural Competencies Decision making ability & Attention to detail  Team players with a ready disposition to learn  Professional mannerisms Customer Centricity Commitment and reliability Versatile and adaptableCommunication Skills Ability to have conversations with the client teams, related to the process is essential  Ability to have robust conversations while maintaining a high level of customer service and maintaining composure Ability to utilise effective listening skills Pick up on direct and indirect queries from customers and understand and comprehend the customer’s needs Ability to distinguish between enquiries and complaints (including level of complaint) Qualifications QUALIFICATIONSuccessfully completed any Graduation / Post Graduation, preferably Bcom or Mcom or MBA Finance or an equivalent accounting degree from a recognized university, with at least 2 years of experience in the Finance and Accounting domain or Relevant experience in accounting practice.

Responsibilities

The Senior Associate - Operations is responsible for ensuring daily payments and stop cheque activities are completed within the turnaround time for assigned accounts. This includes processing various payment types and handling cash flow forecasts and reporting variances.