Senior Associate OTC- Dispute Resolution (US) at Smith Nephew

, , India -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Results-Oriented, Teamwork, Analytical Expertise, Communication, Excel, Power BI, Cloud Database, GetPaid, SAP, HighRadius, Financial Control, Operational Excellence, Leadership, Management Effectiveness, Building Relationships, Impact and Influence

Industry

Medical Equipment Manufacturing

Description

Responsibilities: Ensure invoice disputes are handled professionally and promptly, adhering to all necessary guidelines. Research results must be well-supported and documented; dispute re-assignments should be properly managed. Collaborate with other departments and subject matter experts during the review process. Assign dispute statuses accurately for visibility. Use and manage the Root Cause Platform correctly. Maintain excellent internal and external customer service. Process credits and debits according to guidelines. Drive continuous improvement. Manage and resolve stretch assignments and special project work. Proactively identify and resolve issues before dispute creation. Identify root causes of disputes and collaborate with teams to solve and prevent future disputes. Handle high-level account and project assignments as needed. Ensure Global QC is maintained. Track and report departmental KPIs. Participate in training for departmental new hires. 85%: Review, research, distribute, reassign, and resolve invoice disputes; process credits and debits; document and update disputes in GetPaid. 10%: Critical analysis and decision making. 5%: Participate in one-on-one sessions, continuous improvement activities, ongoing training, and other departmental support tasks, including special project Location: Pune Requirements: High School Diploma. Business Administration or Finance-related student or graduate. At least 2 years’ experience in Credit & Collections and/or Dispute Management. Critical Thinking, Results-Oriented, Teamwork. Analytical/Technical Expertise (knowledge of collections and disputes), Communication & Influencing (clear oral and written communication, stakeholder engagement). Technical Knowledge:Excel, Power BI, Cloud Database. Systems Knowledge: GetPaid, SAP, HighRadius. Financial Control and Compliance: Understanding of financial transactions (statements, invoices, debit and credit notes). Operational Excellence: Continuous Improvement and time Management. Strong oral and written communication skills for sharing data and information at all business levels. Leadership & Management Effectiveness: Works well under pressure and in a deadline-oriented environment. Models winning behavior and a positive attitude. Builds Relationships: Actively develops strong relationships across the unit and with other departments. Impact and Influence: Applies effective questioning, communication, and influencing skills to share insights, commit stakeholders to action, and promote continuous improvement. Physical Demands: Sitting for long periods of time Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer. Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

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Responsibilities

The Senior Associate will ensure that invoice disputes are handled professionally and promptly, collaborating with various departments to resolve issues. They will also track and report departmental KPIs and participate in training for new hires.